The job of a cashier can easily be called one of the most difficult at the moment. Cashiers are required to smile at customers, avoid conflicts and be friendly.
However, we are talking about a living person, who can also be irritated. Therefore, it is worth remembering 3 actions that can irritate even the calmest cashier.
Unfounded claims
And here it is immediately worth considering the situation: the buyer is indignant because of a minor error in the price tag or the absence of a product on the shelf.
Instead of calmly discussing the problem, he starts yelling at the cashier, accusing him of incompetence and demanding an immediate solution to the problem.
What is the cashier's fault at this point? Taking it out on a person who is simply selling goods while standing at the checkout is definitely not the best idea. Of course, unfounded claims may differ from each other.
Pushy demand for discounts and bonuses
Another common way to drive a cashier to a nervous breakdown is to demand:
• discounts;
• bonuses;
• additional services.
Customers may insist on a discount that does not exist or demand free goods or services, ignoring store policy. At the same time, the cashier should continue to communicate politely and avoid conflicts as much as possible.
Disrespect for personal boundaries
Some customers may disregard cashiers' personal boundaries by invading their space or asking overly personal questions.
This can be especially frustrating if the cashier is in the process of serving other customers and has no opportunity to take a break from their work.
The cashier has one main task - to sell goods and provide high-quality service to customers. And violation of personal boundaries can cause a reaction.
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