For a successful manager, it is important to be able to find an approach to each employee, especially when it comes to difficult conversations.
A particularly difficult situation is when it is necessary to inform a subordinate about shortcomings in his work. Such a situation requires tact, understanding and the ability to resolve conflicts at work.
Preparing for a conversation
Before you begin the conversation, it is important to clearly understand what exactly the employee's problems are.
Make a list of specific examples that illustrate the shortcomings. This will help avoid generalizations and make the criticism more objective.
Selecting a place and time
It is important to ensure privacy and a calm environment. A separate office or conference room where you will not be disturbed is best.
Also, choose a time when the employee is least busy and can concentrate on the conversation.
Tone of conversation
Try to maintain a balance between a businesslike and human approach. Your task is not to humiliate the employee, but to help him understand and correct his mistakes.
Use constructive criticism, avoid accusations and never resort to personal attacks. Only professional skills, not personal ones, can be discussed and criticized.
Constructive feedback
Start with the positive aspects of the employee's performance, then move on to areas that need improvement.
Use specific examples and, if possible, suggest solutions to problems. It is important to let the employee know that you are on his side.
Conflict resolution at work
Be prepared for the fact that the employee may react negatively and even hostilely to criticism.
It is important to remain calm and show that your goal is not conflict, but a joint solution to the problem.
Action plan
Offer a specific plan for improvement. Possible options include additional training, regular meetings to discuss progress, and specific performance evaluation criteria.
Conclusion
Remember that your job as a manager is not only to point out mistakes, but also to help employees develop.
Open and honest dialogue, the ability to listen and support are key aspects of effective management and conflict resolution at work. This will not only help improve the work of a specific employee, but will also create a favorable atmosphere in the team as a whole.
Earlier, Belarusians were informed about the results of currency trading on June 28.
