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How to React Correctly to a Conflict Situation in the Workplace: Psychologists Reveal 3 Rules
28.02.2023 22:00
Updated: 14.04.2023 09:33
An unpleasant situation can occur in the workplace when we find ourselves as an actor in a conflict.
Just one mistake can cause you to lose your business reputation, ruin your relationships with colleagues, or even lose your job.
What 3 rules will help to avoid an unpleasant outcome of a conflict
Don't raise your voice
Don't play the game of "who can shout down whom" or "whoever has the loudest voice is right." Such people are more likely to be considered bad workers and difficult colleagues.
Experts recommend staying calm and speaking in the same tone as usual. If your opponent continues to shout, he will not look in the best light, even if he is right about the essence of the conflict.
Don't try to attack back.
Many people instinctively want to defend themselves by attacking, citing some of their opponent's mistakes as an argument. This is a childish position that will not be a good helper.
You need to listen to your interlocutor and think about his words. But you shouldn't "attack" in response.
Don't resolve the issue immediately
If your opponent is in an emotional state, then this is not the best time to clarify work relations. Postpone the conversation at least until the next day.
The colleague will be able to calm down and judge more sensibly, which will create a normal environment for discussion.
