Yandex Go Allows Passengers to Complain About the Price of a Trip
The Yandex go service has started testing a new option. Users will probably like it.
We are talking about a function that allows you to send complaints about the cost of a taxi ride.
This opportunity is provided through feedback in the application – it is through this that complaints about prices are sent.
In the section with price details, you can indicate what exactly is causing questions: the final amount, changes in cost due to traffic jams or high demand, as well as the calculation rules, TASS quotes the service’s press service as saying.
The company promised that passengers will receive prompt responses to all complaints from customer support staff.
Experts will also talk about the nuances of price formation.
In addition, the staff will give recommendations on how the passenger can save on future trips.
Yandex also intends to study all passenger reviews regarding prices.
In this way, the company hopes to more accurately determine in what situations citizens are not satisfied with the cost of travel.
Accordingly, this approach will help the company develop new measures to contain prices next year, the service noted.
Earlier, Yandex go added price details to the application.
This option allows you to find out what exactly is included in the price: car delivery, base rate, surcharges, additional services.
